Frequently asked questions

Most sizing guides and EU/US/CA conversions are listed on the specific product page or pictures. If you are unsure or in between sizes and conversions, we are more than happy to help. Just send us a message on the store website chat or via whatsapp text +16136974097 and we'll be happy to help. You can also email us at Info@hausofconcord.com for any questions.

Most horse gear size conversions from EU/US/CA are listed on the specific product page. If you are unsure or in between sizes, we are happy to help. Just send us a message on the store website chat or via whatsapp text +16136974097 and we'll be happy to help. You can also email us at Info@hausofconcord.com for any questions.

We accept most major credit cards, debit cards, Apple Pay, Google Pay, E-Transfers (Canadian customers) or cash (in store).

Our Store is located at #3415 Roger Stevens Dr, North Gower, ON. Store hours vary by season, please see website for details or call us at . (613) 697-4097 For outside business hours, just send us a message and we can try to accomodate your schedule.

CANADA Standard domestic shipping is CA$19.99 for orders $199.99 or under. Orders $200 and above qualify for complimentary (FREE) shipping. Insurance may be added at the customer’s discretion. Please note that oversized items, including supplements, are excluded from standard and/or free-shipping offers.

US SHIPPING : $35 CAD (FOR GOODS UP TO $399). and $50 CAD (Goods Over $400 ) For destinations outside of North America not listed on checkout page, please inquire directly. Orders are dispatched within 1–4 days after full payment is received. delivery times vary by carrier and destination, and we reserve the right to select the most suitable carrier. Any possible custom duties, tariffs/taxes and carrier fees are the responsibility of the buyer and are collected by the carrier.

Please send your return or exchange request to our e-mail Info@hausofconcord.com or send us a chat message here with a copy of your receipt and the reason for return. For information on our shipping and return policy, click here https://www.hausofconcord.com/shipping-and-returns